ANA, JAL Win Multiple Skytrax Awards

All Nippon Airways (ANA) came fifth in the Skytrax World’s Best Airline Awards 2025, second for both Best Airline Staff and Cleanest Airline, Best Airline Staff Service in Asia and again won World’s Best Airport Services. 

Japan Airlines, meanwhile, was nominated for the World’s Best Economy Class Airline seat, ninth in the global ranking and second to ANA in Airport Services.

Cathay Pacific Airways won the World’s Best Economy Class Airline and Best Inflight Entertainment, while EVA Air bagged the World’s Best Economy Class Onboard Catering.

The World Airline Awards began in 1999, when Skytrax launched its first global, annual airline customer satisfaction survey. It is not restricted to member airlines or a pre-selected choice of airline, and any airline in the world can be nominated. There are no survey entry fees, no payment to attend the awards event and no charges for any use of the award logos and results by winning airlines.

Skytrax CEO Edward Plaisted said, “We welcomed back a large number of previous winners and were also delighted to see new faces and airlines represented here today. As is indicated by so many former winning airlines being present, quality consistency is clearly well recognised by customers when they vote for these airlines.”

The World Airline Awards is wholly independent and impartial, introduced in 1999 to provide a customer satisfaction study that is truly global. Travellers across the world vote in the largest airline passenger satisfaction survey to determine the award winners. The awards have been referred to by the media as “the Oscars of the aviation industry.”

All costs of the Survey and Awards event are paid by Skytrax, and airlines do not pay any entry or registration fee. There are no charges for use of the Award logos and results.

The online survey operated from Sept. 2024 to May 2025, and more than 100 customer nationalities participated. All survey entries were screened to identify IP and user information, with duplicate, suspect and ineligible entries deleted. More than 325 airlines were featured in the survey results. The customer survey was provided in English, French, Portuguese, Spanish, Turkish, Japanese and Chinese.

The World’s Top 20 Airlines in 2025

1. Qatar Airways
2. Singapore Airlines
3. Cathay Pacific
4. Emirates
5. All Nippon Airways 
6. Turkish Airlines
7. Korean Air
8. Air France
9. Japan Airlines
10.  Hainan Airlines
11.  Swiss International Air Lines
12.  Eva Air
13.  British Airways
14.  Qantas Airways
15.  Lufthansa
16.  Virgin Atlantic
17.  Saudi Arabian Airlines
18.  Starlux Airlines
19.  Air Canada
20.  Iberia