Run by Gil Chavez, owner of BC Consulting, this course brings his 30 years of university and MBA teaching experience to the fore. It is designed for managers, team leaders and HR professionals who want to handle challenging workplace conversations with greater clarity, empathy and confidence.

Through in-class simulations, instructor guidance and peer feedback, participants will practice active listening and open questioning to better understand the motivations, goals and concerns of others. The course covers listening under pressure, asking useful questions, managing difficult exchanges and negotiating better outcomes while maintaining positive working relationships.